Refund Policy

Effective date: October 13, 2026

This Refund Policy applies to subscriptions to SpendSentry purchased through this site. Those purchases are sold by Ashmantle Ltd ("we," "us"), the seller of record and the party that issues refunds, via Stripe. SpendSentry itself is built and operated by Auraleth Lab, LLC. This policy is part of our Terms of Service.

14-day money-back guarantee

You can request a refund within 14 days of your first purchase. We'll act on your request right away — no runaround, no retention pitch — refunding you in full and cancelling your subscription so you aren't billed again.

The same guarantee covers optional add-ons (such as the Sentry AI assistant): you can request a full refund of an add-on's first charge within 14 days of that charge, independently of your base subscription.

How refunds are paid: as the seller of record for purchases made through this site, Ashmantle Ltd issues the refund through Stripe to your original payment method. It typically appears within 5–10 business days.

How to request a refund

• Through our support form: getspendsentry.com/support — tell us the email you subscribed with and we'll take care of it.
• By email: write to support@ashmantle.com from the email address you subscribed with.

After the first 14 days

Once the 14-day window has passed, we review refund requests individually. We generally do not refund simply because you forgot to cancel, but we will make it right if the problem was on our side — for example:

• A billing error or a charge for the wrong plan.
• A charge you did not authorize.
• The Service did not work as described and our support team could not resolve it.

If we approve a refund after the first term, it may be full or prorated depending on the circumstances and what the law in your state requires.

Cancelling is not the same as a refund

Cancelling stops future charges. A refund returns money you've already paid. These are separate:

• You can cancel anytime in the app at Settings → Plans → your plan → Cancel, or by emailing support@ashmantle.com.
• After you cancel, you keep access until the end of the term you've already paid for.
• Cancelling on its own does not trigger a refund — see the rules above.

We do not make cancellation harder than signing up. No phone call, no retention gauntlet — one confirmation step and you're done.

Your state-law rights

Some states give you additional rights to cancel and to clear refund disclosures, including California (auto-renewal law), New York, and others. Nothing in this policy limits any right you have under applicable law, and where state law gives you more than this policy, the law controls.

Billing disputes and chargebacks

Charges appear on your card statement as SPENDSENTRY. If you don't recognize a charge or believe something is wrong, contact us first through our support form or at support@ashmantle.com. It is the fastest path to your money:

• A refund from us typically reaches your original payment method within 5–10 business days. A bank dispute (chargeback) typically takes 30–90 days to resolve.
• Within 14 days of your first purchase, you don't need a reason — the money-back guarantee above already covers you in full.
• We will refund any charge that was genuinely unauthorized.

If you dispute a charge with your bank or card issuer instead, we respond through the card network's process with our records of the purchase — what was shown at checkout, the terms you accepted, and the account's use of the Service. Nothing in this policy limits your right to dispute a charge with your bank; we simply ask that you give us the chance to fix it first.

Contact

Ashmantle Ltd
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Company number 17390656, registered in England and Wales
Support: support@ashmantle.com · getspendsentry.com/support